Coronavirus Update For Pass Holders

Dear Pass Holders,

Here are some of the most frequent questions we’ve been asked about annual and seasonal passes. Both types of passes will be extended by the length of time we’re closed. If you are not receiving Annual and Seasonal Pass Holder emails, please sign up below.

We are very excited to welcome you back!

Iron Mountain Hot Springs Management Team

How does the delayed open affect my annual pass?

We want to take care of you and all of our pass holders; therefore, your annual pass will be extended by the length of time we are closed. Our closure date was March 15^th with a reopen date of June 1^st so we will be extending your pass for an extra 3 months or 90 days.

When can I come to soak?

Pass Holders may visit for a 2.5-hour soak anytime of day Sunday to Thursday. On Fridays and Saturdays, pass holders may visit from 9 to 11:30 a.m. or 8 to 10 p.m. only. You do not need to make reservations.

How does the delayed open affect my seasonal pass?

You and all of our pass holders are very important to us. Your seasonal pass will be extended by the length of time we are closed. Our closure date was March 15^th with a reopen date of June 1^st so we will be extending your pass for an extra 3 months or 90 days. The extension will occur after September 7 since you’re are a seasonal pass holder.

How many people will be allowed in the pools at a time to maintain social distancing?

To comply with state and local guidelines, we are reducing capacity and allowing guests in for 2.5-hour visits. Each of our soaking pools will be marked with its maximum capacity. We ask for you to respect these limits and maintain social distancing to keep you, other guests and our employees safe.

How will a pass holder be affected by your new capacity procedures?

Am I able to get a refund on my pass if I wish to not continue this year?

We understand that you may wish to request a refund due to the capacity changes. Please contact us at 970-945-4766 or [email protected] to discuss a prorated refund.

Are lockers and shower facilities still available?

Showers will be available as well as the locker rooms for changing. However, lockers will remain locked and closed; there will be cubbies provided for your use at the pools. We encourage you to bring a bag to carry your belongings and to please leave valuables in your vehicle.

What are your cleanliness and disinfecting standards and procedures?

The safety or our guests and employees are our highest priority. We’ll follow guidelines from state and local governments and the medical community regarding enhanced screening procedures and prevention measures, including those related to personal protective equipment (PPE), such as gloves and face coverings. Our employees are being properly educated and trained to meet CDC cleanliness guidelines and will receive daily health screenings. Additional measures include more hand-sanitizer stations, sneeze guards at our ticket counters, online ticket purchases and waivers, and self-applied wristbands.

We will implement physical distancing directives from health authorities, such as the Centers for Disease Control and Prevention (CDC) and Environmental Protection Agency (EPA) and appropriate government agencies, by reducing our capacity, limiting the number of soakers per pool and with social-distancing markers in queues.

We’re planning increased cleaning and disinfection, determining where that should take place (for example, in high-traffic areas and common touchpoints such as pens, door handles and counters), and the cleaning products and processes we’ll use.

Are you requiring face coverings?

For the safety of our employees and guests, our employees will wear face coverings. Guests will need to wear face coverings to follow the city and county guidelines at the time of their visit. You do not have to wear face coverings while soaking in the pools.

What will the new entry process be for pass holders?

With our reduced capacity, our pass holders will enter in the same general line as everyone else. The VIP entry will be temporarily discontinued. Please look for new signage posted for entering into the property and follow guidelines to maintain social distancing until you are called to a register for check-in. The cashier will ask the guest to hold their membership card in a manner that allows us to scan the pass. A wristband will be issued for your time slot and can be self-applied to your left wrist.

Re-entry will not be allowed during your designated time slots, so please be sure to bring all items you will need during your visit. If you are planning on enjoying any alcoholic beverages during your time, please present your ID at the front gate to receive your 21+ wristband that will need to be self-applied to your right wrist.

Will there still be a security search check in?

For your safety, we reserve the right to have a security search before check in.

What should I expect when my pass expires as far as ability to renew?

As these are unprecedented times, our pass process is evolving. At this time, we have temporarily suspended all annual and seasonal pass sales with the hope that, once things get closer to normal, we can offer them again.

Can I still rent towels?

To maintain a clean and safe environment for our guests, towel rentals are no longer available. You may purchase one for $5 or bring your own.

How will I know if the new entry time procedures change?

We will update the website frequently, but the best way to be sure you are receiving the most updated and current information is to sign up for our pass holder emails. If you are not receiving these email notices, please click here to sign up!