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Coronavirus Update For Pass Holders

Dear Pass Holders,

Here are some of the most frequent questions we’ve been asked about annual and seasonal passes. Both types of passes will be extended by the length of time we’re closed. If you are not receiving Annual and Seasonal Pass Holder emails, please sign up below.

We are very excited to welcome you back!

Iron Mountain Hot Springs Management Team

When can I come to soak?

Pass Holders may visit for a 2.5-hour soak anytime of day and any day of the week. You do not need to make reservations however you are limited to only one 2.5-hour session per day.

How does the delayed open affect my seasonal pass?

You and all of our pass holders are very important to us. Your seasonal pass will be extended by the length of time we are closed. Our closure date was March 15th with a reopen date of June 1st so we will be extending your pass for an extra 3 months or 90 days. The extension will occur after September 7 since you’re are a seasonal pass holder.

How many people will be allowed in the pools at a time to maintain social distancing?

To comply with state and local guidelines, we are reducing capacity and allowing guests in for 2.5-hour visits. 

How will a pass holder be affected by your new capacity procedures?

Pass Holders may visit for a 2.5-hour soak anytime of day and any day of the week. You do not need to make reservations however you will be limited to one 2.5-hour soak session per day.

Am I able to get a refund on my pass if I wish to not continue this year?

We understand that you may wish to request a refund due to the capacity changes. Please contact us at 970-945-4766 or [email protected] to discuss a prorated refund.

Are lockers and shower facilities still available?

Showers, lockers and the locker rooms are all available.

What are your cleanliness and disinfecting standards and procedures?

The safety or our guests and employees are our highest priority. We’ll follow guidelines from state and local governments and the medical community regarding prevention measures. Our employees are properly educated and trained to meet CDC cleanliness guidelines. 

 

Are you requiring face coverings?

We are following the city and county guidelines at this time, so currently face coverings are not required for employees or guests. 

What will the new entry process be for pass holders?

With our reduced capacity, our pass holders will enter in the same general line as everyone else. The VIP entry will be temporarily discontinued. 

Re-entry will not be allowed during your designated time slots, so please be sure to bring all items you will need during your visit. If you are planning on enjoying any alcoholic beverages during your time, please present your ID at the front gate to receive your 21+ wristband.

Will there still be a security search check in?

For your safety, we reserve the right to have a security search before check in.

How will I know if the new entry time procedures change?

We will update the website frequently, but the best way to be sure you are receiving the most updated and current information is to sign up for our pass holder emails. If you are not receiving these email notices, please complete the form below to sign up!

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